Last Activity:
Tickets
About Me:
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Car Driving License
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People Management
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Sales
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Labouring
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Gardening and Landscaping
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Warehouse Operations
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Warehouse Management
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Shift Leadership
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Kitchen Hand
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Construction Engineer
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Network Troubleshooting
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Procurement
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Microsoft Office 365
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Kitchen Operations
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Web Application Testing
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Customer Support
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Cleanroom
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Database Management
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Server Support
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Carpet Cleaning
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IT Service Management
Work History
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12/2022 - 9/2023
Sri Lanka Telecom PLC
ENGINEER (ACCESS NETWORK PROJECT): 1 â— Manage project implementation, in coordination with vendors, contractor and/or cross-functional team members, to have the network implemented on time. â— Configuring and commissioning Optical Line Terminals (OLT), GPON cards, and Optical Network Terminals (ONTs) to ensure end to end service provisioning of user. â— Ensuring compliance with laws, regulations, policies and procedures in the provision of telecommunications systems. â— Identifying and analyzing problems and needs of existing telecommunication Fiber Optic network, such as fault, lack of quality and visual defects to determine the most appropriate means of reducing, eliminating and avoiding current and future problems and improve communications. â— Procurement and management of Optical Line Terminals (OLT), GPON cards, and Optical Network Terminals (ONTs) to ensure uninterrupted supply to improve business.
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11/2019 - 11/2022
ZBensoft Software LTD
TECHNICAL SUPPORT ENGINEER: Room 701, Building E, Yunmi City, No.19 Ningshuang Road, Yuhuatai District, Nanjing â— Managing service contracts with clients, such as Hutchison Telecom Sri Lanka. â— Undertaking remote work for maintenance projects with Zamtel (Zambia Telecommunications Company Limited) in Zambia and ETL Company Ltd in Laos. â— Participating in an on-site project with MTML Mauritius from 05th January 2022 to 17th April 2022. â— Focusing on Intelligent Network Value Added Service products including SCP, SMSC, VC, USSD, and IVR. â— Handling duties encompassing data monitoring, fault management, maintenance, and reporting to clients, all in accordance with SLA agreements. â— Providing 24/7 customer support and coordinating with upper support layers during issue resolution. â— Assisting in gathering service requirements from customers and presenting them to Pre-sales teams. EARLIER ROLES


